Return policy
Return & Refund Policy
Return Window
You may request a return for eligible items within 30 days of delivery (based on carrier delivery confirmation). Returns must be authorized before sending items back.
Window: 30 days
Condition: unused, unwashed
Packaging: original, sealed where applicable
(1) Eligibility Requirements
To be eligible for a return, items must meet all of the following:
- Unused & unwashed: no signs of wear, washing, stains, odors, or pet hair.
- Original condition: no damage caused by misuse or improper care.
- Original packaging: include all packaging, inserts, and labels. If the item was sealed for hygiene, the seal must be intact.
- Proof of purchase: order number from srzcia.com.
Bedding note: For hygiene reasons, some bedding items are restricted once opened or used (see "Non-Returnable" Items-.
(2) Non-Returnable Items (Hygiene / Final Sale)
Important: The following are typically non-returnable unless defective or wrong item shipped:
- Used or washed bedding items of any kind.
- Opened/seal-broken items sold in hygienic sealed packaging (e.g., pillows, duvet inserts, mattress protectors) where applicable.
- Final sale / clearance items marked "Final Sale"or "Non-Returnable"
- Gift cards and store credit.
(3) How to Start a Return
- Email support@srzcia.com with your order number and the item(s) you want to return.
- Tell us the reason. For defects/damage/wrong items, include clear photos of the product and packaging.
- We'll send Return Authorization (RA) and return instructions (including return address and any required customs forms).
- Ship the item back using a trackable method and keep your tracking number.
(4) Return Shipping Costs
| Reason | Who Pays Return Shipping? | Notes |
|---|---|---|
| Change of mind / not as expected | Customer | Original shipping fees are generally non-refundable unless required by law. |
| Defective or damaged (confirmed) | xsrzcia.com (case-by-case) | We may offer replacement, refund, or return label where available. |
| Wrong item shipped | xsrzcia.com (case-by-case) | We will correct the issue via replacement or refund. |
International returns & customs
For international returns, you may need to complete customs declarations. Import duties/taxes paid to your local authorities are typically non-refundable by us. You may be able to apply to your customs authority for a refund depending on local rules.
(5) Refunds
- Inspection: refunds are processed after we receive and inspect the return.
- Timing: typically 5-10 business days after inspection (bank posting may take longer).
- Method: original payment method when possible; otherwise store credit may be offered.
- Partial refunds: may apply if items are returned in unacceptable condition (missing packaging, stains, odors).
(6) Wrong, Missing, or Damaged Items
Contact us within 7 days of delivery for missing/wrong/damaged items. Include photos of outer packaging, shipping label, and item(s).