Privacy policy

Privacy Policy

Domain: srzcia.com Last updated: Dec 15, 2025 Privacy email: privacy@srzcia.com
Support: support@srzcia.com

(1) Overview

This Privacy Policy explains how srzcia.com collects, uses, shares, and protects personal data when you browse, shop, or contact us. It applies to our website and related customer support and marketing communications.

Quick summary:
  • We collect data needed to process orders (shipping, returns) and to run the website securely.
  • We use service providers for payments, shipping, hosting, analytics, and customer support.
  • You can opt out of marketing and request access/correction/deletion where required by law.

(2) Personal Data We Collect

Category Examples Source
Contact details Name, email, phone, shipping/billing address Provided by you (checkout/support)
Order & transaction data Items purchased (e.g., bedding sets), order totals, returns/refunds Generated when you shop/return
Device & usage data IP address, browser type, pages viewed, timestamps Collected automatically (cookies/logs)
Support communications Emails/chats, photos you send (e.g., damaged packaging) Provided by you
Marketing preferences Subscription status, email engagement (where supported) Provided by you / email systems

Payments are processed by third-party providers; we typically do not store full card numbers on our servers.

(3) How We Use Personal Data

  • Order fulfillment: process orders, ship items, provide tracking, manage returns/refunds.
  • Customer support: respond to requests, verify identity, resolve disputes.
  • Security: prevent fraud and protect our systems and users.
  • Operations: analytics, troubleshooting, performance monitoring, and improving the site.
  • Marketing (where permitted): send promotions and measure campaign performance.
  • Legal compliance: comply with tax/accounting and lawful requests.

(4) Cookies and Similar Technologies

We use cookies for core functionality (cart/checkout/security), preferences, analytics, and (where applicable) marketing. You can control cookies in your browser settings; disabling cookies may affect site functionality.

Cookie categories
  • Essential: required for site operation and security.
  • Analytics: help us understand usage and improve content.
  • Marketing: helps measure or deliver advertising where enabled.

(5) Sharing of Personal Data

We may share data with:

  • Service providers: payment processors, shipping carriers/logistics, hosting/IT, analytics, customer support tools.
  • Legal/safety: to comply with law, prevent fraud, and protect rights and safety.
  • Business transfers: in mergers/acquisitions (with appropriate safeguards).

(6) International Transfers

We serve customers internationally, so data may be processed in countries/regions different from where you live. Where required, we apply appropriate safeguards for international transfers.

(7) Retention & Security

  • Retention: we keep data only as needed for the purposes described and legal obligations.
  • Security: we use reasonable safeguards, but no system is completely secure.

(8) Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or object to certain processing, and to withdraw consent.

  • Marketing: unsubscribe using the link in emails.
  • Requests: email privacy@srzcia.com with your request and verification details.

(9) Children's Privacy

Our services are not intended for children under 13 (or the age defined by local law). We do not knowingly collect personal data from children.

(10) Changes

We may update this Privacy Policy from time to time. The "Last updated"date reflects the most recent revision.

(11) Contact